About

FAQ

• Where is the store based?

  Rocklin, CA

• Care Instructions

  All of our items are machine washable.

  We recommend you wash in cold water and dry on low heat or hang items to dry. Do not bleach. Please note some shrinkage will occur after laundering. Do not iron designs.

• Do you accept orders placed outside of the US?

  We sure do! Please contact us if you have any questions about placing an international order.

• How long will it take to receive my order?

  Orders will be shipped within 1 to 3 business days.

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

  International shipping delivery times may vary between 2 and 12 weeks. Please note international shipments may be delayed due to customs.

  Ellie Elote is not responsible for lost, damaged, or stolen packages.

• Our Commitment To Giving Back

  A portion of every purchase will be donated to Mayan Families' Well Mother, Well Baby Program.

  "[The] Well Mother, Well Baby Program aims reduce to the persistence of malnutrition among indigenous communities [in Guatemala] by providing nutritional support to infants who are not receiving enough nutrients through breastfeeding and to mothers who have lost the ability to provide optimal nutrition due to malnutrition."

  You can find out more about the organization here: www.mayanfamilies.org

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.